top of page

Privacy Policy


1.  About WHITE RIVER GEMS  and the Privacy Policy

WHITE RIVER GEMS, sole proprietorship, headquartered at 9 place Kléber 67000 Strasbourg  – France, registered in the Trade and Companies Register of Saverne under number 532  220,746 (“  WRG  ").

WRG has created this Privacy Policy to inform you of its policy and practices regarding collection, use.

WRG protects the privacy of its Internet users by respecting the applicable regulations in force. As of May 25, 2018, most personal data files have no  more to be declared to the CNIL, date of entry into application of the  GDPR.

You can print the text of our Privacy Policy from your browser by pressing CTRL+P under windows and linux or  ⌘+P on mac

2. Data collected

The Personal Data that we are mainly likely to collect and process about you are as follows:

- data relating to your identity, such as your names, your contact details, your email address;

- data relating to your means of payment, in particular your credit card number and its expiry date;

- data relating to the follow-up of our commercial relationship, in particular your order number, the history of your purchases, your requests to WRG customer service,

- your preferences and interests

- electronic identification data, in particular your IP address or browsing information relating to your device.

3. Purposes of collecting your Data

If you decide to use the Site, you consent to WRG collecting, using and disclosing information about you, including personal and financial information, under the conditions defined in the Privacy Policy. If you do not agree to the terms of this Privacy Policy or any changes to these terms, please exit the Site and not purchase any WRG products offered for sale on this Site.

If you choose to interact with WRG through a social media or other third party service, we will collect the information you provide to us through that platform.

Your Personal Data is collected either on the basis of your explicit consent, or is necessary for the execution of your orders (execution of a contract).

Thus, your Personal Data is collected in order to:

- deal with your questions and requests for information;

- allow you to create a personal space "My Account" and thus to buy our products online;

- manage your online orders and their delivery as well as the applicable guarantees;

- ensure the security of online transactions, prevent fraud and payment incidents;

- manage and optimize customer relations;

- subject to your consent: send you information about our offers, news and events (newsletters, invitations and other publications);

- improve the functioning of the Site  ;

- offer personalized services  ;

- detect possible fraud 

- analyze site traffic.

- Provide after-sales services;

The information essential for WRG to fulfill the missions described above is indicated by an asterisk on the various pages of the Site. If you do not complete these mandatory fields, WRG will not be able to respond to your requests and/or provide you with the products and services requested. Other information is optional and allows us to know you better and to improve our communications and services to you.

4. Recipients of your Personal Data

Your Personal Data is processed by WRG. They will not be transferred or made accessible to any third party subject to (i) any subcontractors of WRG for exclusively technical and logistical reasons (carriers, hosting and Site maintenance providers, payment and fraud, etc.) and (ii) any restructuring of WRG, including total or partial sale of assets, merger, absorption acquisition, demerger and more generally any reorganization operation. 

Finally, WRG may be required to communicate your Personal Data to third parties when such communication is required by law, a regulatory provision or a judicial decision, or if this communication is necessary to ensure the protection and defense of its rights.

5. Shelf life

WRG undertakes to use Personal Data only for the time necessary to achieve the purposes described above.

The Personal Data concerning you, collected and processed under the "Contact" section, will only be kept for the duration of the processing of your request. They will then be destroyed. 

The Data relating to your orders will in principle be kept by WRG for a period not exceeding the applicable legal limitation periods. However, this Data will also be available for consultation on your customer account as long as it is active. As soon as your customer account is closed, this Data (i) will be archived for accounting and probationary purposes during the aforementioned limitation periods or (ii) will be destroyed if the said periods have expired. 

Your bank details are not managed by WRG but by the secure payment manager STRIPE ( ) offered by WIX (

Your Identification Data used, with your consent, for the purpose of sending newsletters and other WRG publications will be kept for a period of three years from their collection or your last contact (for example, a request for documentation or a click on a hypertext link contained in an email  ; on the other hand, the opening of an email cannot be considered as a contact on your part).

Your customer account on the Site will remain active until you decide to close it.

In any case, you have the option at any time to close your account and/or unsubscribe from newsletters. To do so, you can contact our customer service by e-mail at or by clicking on the unsubscribe link attached to each newsletter. You can also, to exercise this right, complete the form  Contact” on our Site specifying your request.

Finally, the connection logs collected, subject to your agreement, in the context of cookies and other tracers set up on our Site, will be kept in accordance with the applicable regulations for a period not exceeding thirteen (13) months. For more details, see our cookies policy.  

6. Security

WRG has implemented the appropriate technical and organizational measures to ensure the confidentiality and security of your Personal Data.

WRG's computer systems are subject to state-of-the-art physical and software protection. Physical and electronic backup procedures for the data collected on the Site are implemented, in accordance with the French legislation in force relating to the protection of personal data and market standards.

All financial information you provide on the Site is stored in the secure Site of the financial institution chosen by WRG. Transactions concluded on the Site are protected by an SSL encryption process.

Please be aware, however, that no data transmission over the Internet is 100% secure and all information communicated online can potentially be intercepted and used by others than the intended recipient.

7. Changes and updates to the Privacy Policy

By using our Site, you agree to the collection, use and disclosure of your Personal Data as described in this Privacy Policy.

WRG may modify and update the Privacy Policy at any time. If WRG wishes to use your personal data in a manner different from that set forth in the Privacy Policy in effect at the time of collection, those changes will be posted in a new version of this Privacy Policy. If WRG intends to disclose Personal Data to third parties or affiliates in a manner not set out in this Privacy Policy, WRG will notify you in writing in advance and provide you with an opportunity to opt out of such new use. or such disclosure of your Personal Data.

Due to changes that may occur in the Privacy Policy, we invite you to regularly visit the "Confidentiality" section.

8. Right of individuals to data collected

In accordance with the regulations in force, you have the right to access and rectify your Personal Data, as well as the right to request their erasure, to oppose their processing and to obtain the limitation or portability to the extent applicable. 

You can also object to your Personal Data being used for the purpose of drawing up your customer profile; in this case you will no longer be able to benefit from personalized offers or services. 

These rights can be exercised directly with WRG by email at You may be asked for proof of identity. 

In addition, you can at any time request to no longer receive our communications relating to our offers, news and events by using the hypertext link provided for this purpose in each email that we send you. You can also reach us by email at the following address  :

If applicable, you must ensure that you provide WRG with updates or changes to the information concerning you, including in particular those relating to your postal and/or electronic address in order to allow us to ship your orders to the right address and to contact you about it if necessary. WRG may also retain for archival purposes copies of communications with users of the Site.

9. Contact us

If you have any questions about the Privacy Policy and WRG's personal data protection practices, please do not hesitate to contact us on our Site via the "  Contact  » or by email to

10. Applicable law - Disputes

This Privacy Policy is governed and interpreted in accordance with French law. The French courts are territorially competent to hear any dispute relating to the Site with the exception of the rules of special jurisdiction, in particular in the event of a dispute with a consumer. In the event of a dispute concerning the way in which WRG collects and processes your Personal Data, you have the possibility of lodging a complaint with a supervisory authority (the "  CNIL  in France located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).

bottom of page